Return Policy

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition you received it.
• Unused and unworn.
• In its original packaging.
• Accompanied by proof of purchase or receipt.

Please ensure product compatibility, sizing, and intended use before purchasing. If you have questions before ordering, feel free to contact our support team.

How to Start a Return

To start a return, please contact us at:

Email: customersupport@eleondirect.com

If your return is approved, we’ll provide instructions on how and where to send your package.

Items returned without first requesting authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

• Your item is damaged.
• Your item is defective.
• You received the wrong item.

We may request photos or videos to help evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged items not caused by Eleon.
• Custom or personalized products.
• Sale or clearance items.

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

The fastest way to exchange an item is to return the original item first.

Once your return is approved, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: customersupport@eleondirect.com