Return Policy
Thank you for shopping with Eleon! We want you to be fully satisfied with your purchase. If for any reason you are not, we’re here to help.
Returns:
We offer returns within 30 days of your purchase date. To be eligible for a return, items must be in their original condition, unused, and in their original packaging (if applicable). To start a return, please contact us at customersupport@eleondirect.com with your order number and reason for return. Once your return request is approved, you will receive detailed instructions on how to send the item back to us.
Return Shipping:
Depending on the reason for the return, return shipping costs may be the responsibility of the customer (e.g., change of mind). If the return is approved due to a defect or an error on our part, we will provide a prepaid return label.
Processing Your Return:
Once the returned item is received at our facility, please allow 2–4 business days for inspection and processing. You will receive an email confirmation once your return has been processed.
Refunds:
Approved refunds will be issued to the original method of payment. After the refund has been initiated, it may take 3–5 business days for the funds to appear in your account, depending on your payment provider or bank. Shipping fees (if any) are non-refundable unless the return is due to our error.
Exchanges:
If you would like to exchange an item, please contact us. Exchanges are subject to product availability.
Non-Returnable Items:
The following items cannot be returned:
- Gift cards.
- Final sale or clearance items.
- Items that have been used, damaged, or altered after delivery.
Damaged or Defective Items:
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Include photos of the issue so we can resolve it quickly at no cost to you.
Contact Us:
If you have any questions about our Return & Refund Policy or need assistance with your order, please reach out: