Privacy Policy
Last updated: 12/12/2025
At Eleon, we are committed to protecting your privacy and ensuring a safe online shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eleondirect.com or make a purchase from us.
By accessing or using our website, you agree to the terms described in this Privacy Policy.
1. Information We Collect:
We collect information to process your orders, improve our services, and provide the best customer experience.
A. Personal Information:
When you make a purchase or create an account, we may collect:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely through third-party payment processors)
- Order history
B. Automatically Collected Information:
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Cookies and tracking data
- Pages viewed and time spent
- Referring websites
2. How We Use Your Information:
We use your information to:
- Process and fulfill orders
- Manage your account
- Provide customer support
- Send order confirmations and updates
- Improve our website and services
- Detect and prevent fraud
- Send promotional emails (with your consent)
3. Sharing Your Information:
We do not sell or rent your personal information. We may share information with trusted third parties such as:
- Payment processors
- Shipping carriers
- Customer service and support platforms
- Analytics and marketing tools
- Website hosting providers
These partners only receive the information necessary to provide their services.
4. Payment Security:
All payments are processed through secure, PCI-compliant third-party processors. We do not store or have access to your full payment details.
5. Data Retention:
We retain your information only as long as needed to:
- Complete transactions
- Meet legal obligations
- Resolve disputes
- Maintain business records
6. Your Rights:
Depending on your location, you may have the right to:
- Access the information we hold about you
- Correct inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications
- Request a copy of your data
- Withdraw consent at any time
To exercise these rights, contact us at customersupport@eleondirect.com.
7. Third-Party Links:
Our website may contain links to other websites. We are not responsible for the content or privacy practices of external sites.
8. Children’s Privacy:
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately.
9. Changes to This Privacy Policy:
We may update this policy periodically. Any changes will be posted on this page with an updated “Last updated” date.
10. Contact Us:
If you have any questions about this Privacy Policy, please contact us: